Disputes arise in practically all aspects of human interaction – from the workplace and organizations to personal relationships. Disputes center on disagreements about facts, procedures, behavior, expectations, values, and so forth.

Mediation is needed when two or more parties strongly disagree about a situation. Each thinks the other is unreasonable and seems to be intent on doing as much damage as they can. Angry outbursts explode on social media webpages. Productive communication becomes impossible.

Serving as a neutral third-party, An Olive Branch uses an informal, flexible process to help people resolve disputes. We employ an interest-based approach that systematically offers parties a structure to work through conflict and reach a mutually satisfactory resolution.

In the mediation process, An Olive Branch guides the parties to:

• Clarify the issues

• Identify each party’s interests

• Generate options

• Evaluate options through reality testing

• Craft a written agreement in common language.